What Types of Metrics Measure Customer Satisfaction

question 121

Multiple Choice

What types of metrics measure customer satisfaction?

• A) Efficiency MIS metrics
• B) Effectiveness MIS metrics
• C) Both efficiency and effectiveness MIS metrics
• D) Both ROI and market share

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Definitions:

Organizational Solutions

Strategies or interventions designed to address and solve issues within a company or organization, leading to improved performance and outcomes.

Skills Model

A framework that outlines the capabilities, knowledge, and personal attributes necessary for successful leadership.

Leadership Competencies

A set of skills, knowledge, abilities, and behaviors necessary for effective leadership across various contexts and organizations.

Leadership Outcomes

The impacts or results derived from employing leadership strategies, including team performance, organizational success, and innovation.