Which of the Following Tracks the Number of Customers an Organization

question 93

Multiple Choice

Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services?

• A) Customer satisfaction
• B) Usability
• C) Conversion rates
• D) Financial

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Definitions:

Experience

The acquisition of knowledge or skills through involvement in or exposure to an event or activity.

Learning

The process of acquiring new understanding, knowledge, behaviors, skills, values, or preferences, potentially leading to a permanent change in behavior.

Emotional Intelligence

The ability to recognize, understand, and manage our own emotions and to recognize, understand, and influence the emotions of others.

Manage Ourselves

The process of self-regulation and personal management in aspects such as behavior, emotions, and tasks.