Examlex
What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?
Rules
Indicate what is and what is not acceptable behaviour and often specify the outcome of breaking them.
Specific Situations
Particular instances or events that are distinct and defined by unique circumstances.
Procedures
Precisely describe actions that are to be taken in specific situations. They define the recommended sequence of events needed to accomplish a task or a set of tasks.
Rules
Prescribed guidelines or instructions that govern actions or behavior within a specific context, often established to maintain order, safety, or fairness.
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