Examlex
Discuss why companies strive toward quality improvement and the two methods of doing so.
Customer Perspective
An approach or strategy in business that focuses on understanding and meeting the current and future needs of customers.
Strategy Map
A visual tool that illustrates a company’s strategic goals and the means to achieve them, highlighting cause-and-effect relationships.
Supply Chain Map
A graphical representation that details the steps involved in moving a product from supplier to customer, including all intermediary phases such as procurement, manufacturing, and distribution.
Internal Processes Perspective
A component of the Balanced Scorecard that emphasizes improving internal operations and processes to meet business goals and customer expectations.
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