Total Quality Management (TQM)emphasizes All of the Following EXCEPT Which

question 72

Multiple Choice

Total quality management (TQM) emphasizes all of the following EXCEPT which?

• A) 100 percent accuracy in performing tasks
• B) Continuous improvement in all phases of operations
• C) Adoption of industry standard operating practices
• D) Benchmarking and total customer satisfaction
• E) Empowerment of employees and team-based work design

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Definitions:

Power Distance

A cultural dimension that reflects the extent to which less powerful members of organizations and institutions accept and expect power to be distributed unequally.

Stratification

The hierarchical organization of society or an organization into different levels or positions, often based on factors like status, wealth, or power.

Spontaneity

The quality of being performed or occurring as a result of a sudden inner impulse or inclination without premeditation or external stimulus.

Ineffective Leader

A leader who fails to produce the desired outcome, often due to lack of skills, poor decision-making, or inability to motivate and engage the team.