Which of the Following Statements About Total Quality Management (TQM)

question 93

Multiple Choice

Which of the following statements about total quality management (TQM) is FALSE?

• A) TQM aims at instilling enthusiasm and commitment to doing things right from the top to the bottom of the organization.
• B) TQM produces significant results very quickly, with very little benefit emerging after the first six months.
• C) TQM doctrine preaches that there's no such thing as "good enough" and that everyone has a responsibility to participate in continuous improvement.
• D) Effective use of TQM entails creating a corporate culture bent on continuously improving the performance of every task and every value chain activity.
• E) Total quality management (TQM) is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100 percent accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.

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Definitions:

Origins

The point or place where something begins, arises, or is derived from; the background or source.

Theory of Planned Behavior

A theory suggesting that an individual's behavior is directly influenced by their intention to perform the behavior, which is shaped by attitudes, subjective norms, and perceived control.

Main Components

Essential parts or elements that make up a system, structure, or principle, foundational to its function or identity.

Informational Social Influence

The process of aligning one's thoughts or behaviors with those of a group because of a desire to be correct or to understand the correct way to act in a given situation.