Which of the Following Takes the Route of Business Process

question 12

Multiple Choice

Which of the following takes the route of business process reengineering to attain operational excellence?

• A) AT&T works toward creating a total quality culture by continuously reviewing the performance of every value chain activity.
• B) Acer Phones uses advanced statistical methods to remove the causes of defects at its manufacturing units.
• C) Ericsson introduces continuous-improvement business philosophy at its customer care centers.
• D) Cellkon pulls the pieces of an activity out of different departments to create a cross-functional work group.
• E) Honeywell strives to incrementally reduce defects through an ongoing assessment process.

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