The Term Performance Quality Refers To

question 143

Multiple Choice

The term performance quality refers to:

• A) The difference between customer expectations (for attributes, services, functionality, etc.) and product design.
• B) The gap between product design specifications and actual performance of the product.
• C) Customer satisfaction with the total experience of a product or service.
• D) The gap between actual performance of a product and customer expectations.
• E) Costs related to meeting customer demands and quality-related expectations.

---

Definitions:

Ontario Human Rights Commission

A governmental commission that promotes and enforces human rights in the Canadian province of Ontario.

Atheist

An individual who does not believe in the existence of gods or a divine being.

Policy on Creed

A guideline or rule within an organization or country concerning religious beliefs or faiths.

Religious Accommodations

Adjustments to work or school environments that allow individuals to observe their religious practices or beliefs without undue hardship.