Which of the Following Statements Regarding the Meaning of "Quality

question 36

Multiple Choice

Which of the following statements regarding the meaning of "quality" is true?

• A) Total quality can be decomposed conceptually into two broad components: features and performance.
• B) "Features," as used in the discussion of quality, refers to actual functionality of a product.
• C) Another name for product features is performance quality.
• D) Cost-of-Quality (COQ) reporting is most helpful in managing design quality.
• E) Quality of design is defined as the difference between design specifications and customer desires.

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Definitions:

Observational Methods

Research techniques that involve observing subjects in their natural environment without manipulation.

Experiment

A scientific procedure undertaken to make a discovery, test a hypothesis, or demonstrate a known fact through controlled conditions.

Experiment

A procedure carried out to support or refute a hypothesis, often involving the manipulation of variables to observe the effect on some behavior or condition.

Deliberately Exposing

Intentionally subjecting subjects (in an experiment) or oneself to certain conditions or stimuli to observe the effects.