In a Cost-Of-Quality (COQ) Reporting Framework, Costs Incurred to Keep

question 21

Multiple Choice

In a Cost-of-Quality (COQ) reporting framework, costs incurred to keep quality defects from occurring are classified as:

• A) Customer-failure costs.
• B) Appraisal costs.
• C) Internal failure costs.
• D) Prevention costs.
• E) Detection costs.

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Definitions:

Misinterpretation

A misunderstanding or incorrect explanation of words, actions, or symbols.

Time Pressure

The stress or urgency to complete tasks or make decisions within a limited timeframe, which can affect performance and well-being.

Interpersonal Barriers

Obstacles that hinder effective communication and interaction between individuals, often caused by factors like miscommunication, cultural differences, or personal biases.

Overly Technical Language

The use of highly specialized or complex jargon and terminology that may be difficult for non-experts to understand.