Which of the Following Items Is Not Considered an External

question 33

Multiple Choice

Which of the following items is not considered an external quality (performance) metric?

• A) On-time delivery rates.
• B) Customer response time (CRT).
• C) Number of customer complaints.
• D) Throughput efficiency (i.e., the ratio of throughput to resources used).
• E) Percentage of products that experience early or excessive failure.

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Definitions:

Real GDP

The measure of a country's economic output adjusted for price changes, reflecting the true value of goods and services produced over a specific period.

Real GDP

Gross Domestic Product adjusted for inflation, measuring the value of all final goods and services produced within a country's borders in a specific time period, expressed in base-year prices.

Growth Rate

The rate at which a company's sales or revenues increase over a specified time period.

Catch-Up Growth

The process by which a country or economy grows rapidly in order to close the gap with more developed economies.