Explain What Is Meant by the Term "Net Promoter Score

question 30

Essay

Explain what is meant by the term "net promoter score" and what relevance this metric has in terms of the goal of developing a comprehensive framework for managing and controlling quality.

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Definitions:

Methods Analysis

The systematic examination of activities in order to improve the efficient use of resources.

Skills Needed

Specific abilities, knowledge, or expertise required to perform tasks or jobs effectively.

Micro-Motions

Very small, detailed motions that are analyzed to study and improve the efficiency of manual tasks or operations.