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As Noted in the Text, a Comprehensive Framework for Managing

question 4

Essay

As noted in the text, a comprehensive framework for managing and controlling quality contains both financial and non-financial performance indicators (metrics). Provide four (4) examples of internal quality metrics, and four (4) examples of external (i.e., customer-based) non-financial quality metrics.


Definitions:

Motor-scale Items

Components or tasks within a developmental assessment tool designed to measure the motor skills of infants and young children, such as grasping, sitting, and walking.

Bayley Test

A developmental screening test designed to assess motor, language, and cognitive development in infants and young children.

Bayley Scales

The Bayley Scales are standardized tests used to assess the developmental functioning of infants and toddlers, focusing on cognitive, motor, and emotional development.

Mental Abilities

The cognitive functions and processes that encompass reasoning, problem-solving, memory, understanding, and similar capacities.

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