Ann Jacobson's Supervisor Has Asked Her to List Any Concerns

question 175

Essay

Ann Jacobson's supervisor has asked her to list any concerns she might have about the proposed development of standards to measure performance and to reward superior performance in her department. Ann's department handles customer calls, directing customer questions and complaints to the appropriate individuals within the firm. The company has never used any performance measure nor paid any performance-related bonuses. It hopes to install a simple but effective system to achieve its twin goals of cost control and performance measurement. Develop the list for Ann based on the information above.

---

Definitions:

Traditional Union Models

Organizational frameworks and strategies used by labor unions that emphasize collective bargaining, strikes, and other forms of industrial action to negotiate with employers.

Paternalistic Policies

Company policies characterized by the management making decisions for employees, ostensibly for their welfare, but often limiting their autonomy and freedom of choice.

Concession Bargaining

A negotiation process where union members agree to give up certain benefits or accept pay cuts in exchange for something else, such as job security.

Wage

The fixed regular payment, typically calculated on an hourly, daily, or piecework basis, made by an employer to an employee.