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Chapter 14 (Operational Performance Measurement) Argues That a Comprehensive Management

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Essay

Chapter 14 (Operational Performance Measurement) argues that a comprehensive management accounting and control system would include nonfinancial as well as financial performance indicators. Two such nonfinancial performance indicators were discussed in conjunction with organizations that adopt a just-in-time (JIT) production philosophy: customer-response time (CRT) and process cycle efficiency (PCE). Explain each of these two performance indicators.


Definitions:

Capital Account Increase

A rise in the value of an entity’s capital account, representing either an influx of capital or an increase in the overall value of the entity's assets.

Income and Losses

The financial results of a company's operations, with income indicating profit and losses reflecting expenses that exceed revenues.

Salaries

Payments made to employees for their services, typically expressed in terms of annual amounts but paid in installments like weekly or monthly.

Capital Balances

The amount of money invested in a business by its owners or shareholders, shown on a company's balance sheet.

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