The Management of Activities to Improve the Value Received by the Customer

question 131

Multiple Choice

The management of activities to improve the value received by the customer and the competitiveness of the organization is:

• A)Cost driver analysis.
• B)Customer profitability analysis.
• C)Activity-based management.
• D)Performance measurement.
• E)Activity analysis.

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Definitions:

Performance Evaluations

The assessment and review of an employee's work performance, typically conducted on a regular basis by supervisors or managers.

Issues

Important topics or problems for debate or discussion.

Theory Y

A management concept that assumes employees are intrinsically motivated, enjoy their job duties, and work best under less authoritarian supervision, contrasting with Theory X.

Management Approach

A set of techniques and principles used by leaders to guide and optimize team performance and organizational operations.