Which of the Following Is an Example of a High-Value-Added

question 89

Multiple Choice

Which of the following is an example of a high-value-added activity?

• A)Shipping the customer's order.
• B)Scheduling the customer order for production.
• C)Inspecting goods to ensure the right quantity is being shipped.
• D)E-mailing a customer to assure that a complaint will be resolved expeditiously.
• E)More than one of the above activities is high-value-added.

---

Definitions:

Sales Territories

The customer groups or geographic districts to which an individual salesperson or a sales teams sells.

Workload

The amount of work assigned to or expected from a person within a given time period.

Opportunity

A set of circumstances that makes it possible to do something or achieve a particular goal.

Personal-selling Process

A direct marketing strategy involving face-to-face interactions between a seller and a customer to achieve sales.