One of the Many Changes in the Business Environment in Recent

question 32

Essay

One of the many changes in the business environment in recent years that has had significant impact on cost management practices is a focus on the customer. You are part of the management team in a medium-size computer service company. The company is just three years old and is growing fast, doubling its customer base every six months.
Required:
(a) Describe your typical customer's needs and service expectations.
(b) How has the doubling of your firm's customer base every six months affected its ability to maintain this focus on the customer? If this dramatic growth continues, what are some specific actions your firm can take to retain its goal of "focus on the customer"?

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Definitions:

Endotracheal Tube

A flexible tube inserted through the mouth or nose into the trachea to establish an airway for the administration of anesthesia or mechanical ventilation.

Cardiopulmonary Resuscitation

An emergency procedure combining chest compressions with artificial ventilation to manually preserve brain function until further measures to restore spontaneous blood circulation and breathing in a person who is in cardiac arrest.

Do-not-resuscitate Order

A legal document signed by a patient or healthcare proxy indicating that no resuscitative efforts should be made in the event of cardiac or respiratory arrest.

Cardiac/Respiratory Arrest Team

A group of healthcare professionals skilled in the immediate response and treatment of individuals experiencing cardiac or respiratory failure.