The RATER Scale Enables Customers to Rate the Quality of Service

question 139

True/False

The RATER scale enables customers to rate the quality of service along five dimensions.

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Definitions:

Emotional Stability

refers to an individual's ability to remain calm and composed, managing their emotions effectively, especially in stressful situations.

Emotional Control

The ability to manage and regulate one's emotional responses to situations in a healthy and productive manner.

Trait Activation Theory

The idea that certain situations can trigger or activate specific personality traits, influencing behavior.

Organizational Behaviour

The study of the behavior of individuals and groups in organizational settings and the influence of such behaviors on organizational performance.