Kim,a Customer Service Manager,tracks Monthly Complaints and Has Been Trying

question 158

Multiple Choice

Kim,a customer service manager,tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2% through additional training for her staff.She is engaged in _____.

• A)organizing
• B)controlling
• C)measuring
• D)leading
• E)planning

---

Definitions:

Matching Principle

An accounting principle that dictates expenses should be recognized in the same period as the revenues they helped generate.

Depletion

The accounting process of allocating the cost of natural resources over their productive life, used in industries like mining, timber, and oil extraction.

Estimated Lives

The expected period over which an asset is anticipated to be usable by the company, affecting depreciation and amortization calculations.

Salvage Values

The estimated residual value of an asset at the end of its useful life, determining its value when it can no longer be used for its primary purpose.