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The RATER Scale Enables Customers to Rate the Quality of Service

question 139

True/False

The RATER scale enables customers to rate the quality of service along five dimensions.


Definitions:

Discrepancy

A difference or inconsistency between two or more facts, amounts, or opinions.

Differentiated Self

A sense of self as including many fluctuating attributes.

Possible Self

The aspect of self-concept that involves individuals’ ideas of what they might become, what they would like to become, and what they fear becoming.

Self-Esteem

The subjective evaluation of one's own worth or value.

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