TQM Is Defined as a Comprehensive Approach Dedicated to Continuous

question 105

Multiple Choice

TQM is defined as a comprehensive approach dedicated to continuous _____.

• A)measurement of quantifiable goals and quick corrections
• B)product innovation and organizational learning,over fast cycles
• C)quality improvement,training,and customer satisfaction
• D)customer input into management strategy and decision making
• E)focus on components of service success: tangibles,questions,and margins

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Definitions:

Core Values

Core values that govern conduct and decision-making in a company.

Organizational Identity

The self-concept of an organization based on its values, beliefs, culture, and ways of working, which distinguishes it from others.

Industry Structure

The organization and characteristics of a particular market or industry, including its competitive environment.

Strategic Choices

Decisions made by an organization's leaders about the direction and scope of the organization, influencing its competitive position and future success.