Karl Was Put on Probation for a String of Customer

question 60

Multiple Choice

Karl was put on probation for a string of customer complaints about his poor service and professionalism.His supervisor was using ______ power.

• A)socialized
• B)coercive
• C)referent
• D)reward
• E)expert

---

Definitions:

Drive Or Arousal

Refers to the psychological and physiological states of alertness or excitement that motivate behavior.

Zajonc's Theory

A psychological theory suggesting that mere exposure to a stimulus can improve one's feelings toward it, indicating that emotional responses can be developed without prior cognitive processing.

Social Loafing

The phenomenon where individuals exert less effort when working in a group than when working alone.

Pounds Of Force

A unit of force in the imperial system, symbolized as lbf, equivalent to the force exerted by gravity on a one-pound mass.