Which of the Following Is Not an Interacting Factor That

question 112

Multiple Choice

Which of the following is not an interacting factor that affects the level of resistance to change?

• A)gender of the change agent
• B)employee characteristics and perceptions of change
• C)individual differences of the change agent
• D)change agent-employee relationship
• E)change agent actions and inactions

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Definitions:

Reciprocity/Obligation Approach

A social exchange principle suggesting that individuals feel compelled to return favors or respond in kind to the actions of others.

Appropriateness

The degree to which an action, response, or behavior matches the expected norms or circumstances.

Reciprocity/Obligation Rule

The social norm of responding to a positive action with another positive action, fostering mutual benefit.

Rejection-Then-Retreat Approach

A persuasive technique where an initially larger request is made knowing it will be rejected so that a smaller request (the desired outcome) seems more reasonable.