Astrid,a Customer Service Representative,was Asked by One of Her Customers

question 107

Multiple Choice

Astrid,a customer service representative,was asked by one of her customers if her company would be interested in joining the chamber of commerce to meet potential customers.Astrid believes this is a very good idea and approached her manager,Alan,about becoming a chamber member.Alan told Astrid that "Since the cost of membership is over $500 and you will have to leave the office to attend meetings,I will have to get approval from management above me." This is an example of how important decisions are made in organizations with _____.

• A)decentralized authority
• B)unity of command
• C)work specialization
• D)centralized authority
• E)line managers

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Definitions:

Information Systems

Integrated sets of components for collecting, storing, and processing data and for providing information, knowledge, and digital products.

Project Management

A discipline involving planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals.

Obtaining Certification

The process of acquiring a formal validation of one's qualifications or competencies in a specific area, often through examination or assessment.

Doing An Internship

A temporary position with an emphasis on on-the-job training rather than merely employment, and it can be paid or unpaid.