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When faced with a business problem,Sally,a young grocery store owner,discusses business problems with Don,the assistant manager and an employee for over 30 years.Sally believes Don "has seen it all" and knows there are few really new ideas;plus the business has done many simple things,such as offering friendly service,to have a competitive edge.This is an example of _____ management.
Redirecting
A behavioral management technique involving guiding someone's attention or activity from one focus to another more positive or productive one.
Soothing
Providing comfort and calmness to relieve pain, distress, or anxiety, often through gentle touch, sounds, or movements.
Crying
The shedding of tears in response to an emotional state, pain, or physical irritation of the eyes.
Basic Cry
A rhythmic pattern usually consisting of a cry, a briefer silence, a shorter inspiratory whistle that is higher pitched than the main cry, and then a brief rest before the next cry.
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