To Gain a Competitive Edge This Year, the Upper Management

question 5

Multiple Choice

To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement. This approach is known as

• A) customer focus.
• B) total quality management (TQM).
• C) evidence-based management.
• D) competitive edging.
• E) constancy of purpose.

---

Definitions:

Mental Disorders

Health conditions involving changes in emotion, thinking, or behavior (or a combination of these), associated with distress and/or impaired functioning.

Findings

The results or outcomes of a study or research.

Nature

The natural occurrences and features of the earth, encompassing plants, animals, the terrain, and other earth-generated elements, distinct from things made by humans.

Nurture

The care, education, and environmental influences that contribute to an individual's development, often contrasted with genetic factors.