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Performance Management
The systematic process of improving organizational performance by developing the performance of individuals and teams.
Proprietary Knowledge
Information that is owned by an individual or company, considered valuable and kept confidential to maintain competitive advantage.
Organization's Culture
The set of shared values, beliefs, and practices that influences how work is done within an organization.
Service Risks
Potential challenges or uncertainties faced by service providers that could affect service delivery, quality, or customer satisfaction.
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