The Managers at Synopsis Telecom Recently Analyzed the Efficiency and Productivity

question 10

Multiple Choice

The managers at Synopsis Telecom recently analyzed the efficiency and productivity levels of their call center executives.Their findings showed that 50 percent of all calls were answered within 30 seconds,40 percent within 60 seconds,and 10 percent within 90 seconds.Which of the following metrics is the company using?

• A)Abandon rate
• B)Transaction time
• C)Response time
• D)Time service factor

---

Definitions:

Motivation

The process that initiates, guides, and maintains goal-oriented behaviors, driving individuals to fulfill their needs and desires.

Inner Drives

Internal motivations that compel individuals to act or behave in certain ways, often linked to basic physiological or psychological needs.

Survival Needs

Basic requirements necessary for individuals to live, such as food, water, shelter, and safety.

Sexual Response

The physiological and emotional reactions of an individual to sexual stimulation, which can include phases such as arousal, plateau, orgasm, and resolution.