The Managers at Synopsis Telecom Recently Analyzed the Efficiency and Productivity

question 10

Multiple Choice

The managers at Synopsis Telecom recently analyzed the efficiency and productivity levels of their call center executives.Their findings showed that 50 percent of all calls were answered within 30 seconds,40 percent within 60 seconds,and 10 percent within 90 seconds.Which of the following metrics is the company using?

• A)Abandon rate
• B)Transaction time
• C)Response time
• D)Time service factor

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Definitions:

Common Stock

A form of corporate equity ownership, representing a share in the ownership of a company and a claim on a part of its profits.

Treasury Bills

Treasury bills are short-term government securities issued at a discount from the face value and mature at par, used by governments to raise funds to meet short-term financial needs.

Unsystematic Risk

The risk that is unique to a specific company or industry, which can be mitigated through diversification.