Which of the Following Systems Uses Information About Customers to Gain

question 97

Multiple Choice

Which of the following systems uses information about customers to gain insights into their needs,wants,and behaviors in order to serve them better?

• A)SCM
• B)TPS
• C)ERP
• D)CRM

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Definitions:

Direct Labor Hours

The total hours worked by employees directly involved in manufacturing a product or providing a service, often used to allocate labor costs to products or services.

Standard Rate of Pay

The fixed amount of money paid to employees for a specific job or activity, typically expressed on an hourly or annual basis.

Direct Materials Quantity Variance

The difference between the actual quantity of materials used in production and the expected amount, valued at the standard cost.

Per-unit Standards

Benchmark cost measures for the production of one unit of a product, covering all relevant costs of production.