E-Mail,fax,phone,and the Web Are All Ways in Which Most Companies

question 53

Multiple Choice

E-mail,fax,phone,and the Web are all ways in which most companies interact with their customers.What term describes this method of communication?

• A)Inter-modal communication
• B)Customer collaborative systems
• C)Multi-channel service delivery
• D)Multi-path convergence

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Definitions:

Influences

Factors or forces that have an effect on the outcomes or behaviors in a situation.

Assets

Assets refer to resources owned or controlled by a person or business with economic value and expected to provide future benefits.

Market Risk

Market risk refers to the potential for an investor to experience losses due to factors that affect the overall performance of the financial markets.

Diversified Investor

An investor who spreads investments across various asset classes to reduce risk.