Salvio Enterprises Has Identified the Following as Having an Impact

question 14

Essay

Salvio Enterprises has identified the following as having an impact on the company's quality costs:
1.Inspection of manufactured goods on assembly line
2.Warranty repairs
3.Employee training
4.Quality engineering/design
5.Units repaired at customers' site
6.Product testing
7.Customer complaints
8.Product liability
9.Rework of defective goods before transfer to finished goods
10.Preventive maintenance for equipment
11.Evaluation of suppliers
Required:
A.

A.Classify the eleven costs as prevention,appraisal,internal failure,or external failure.
B.Briefly contrast the objective of traditional quality control and contemporary quality control.
B.The traditional view holds that the optimal level of product quality is a balancing act between failure costs and the costs of prevention and appraisal.The goal is to minimize total quality costs by operating at the point where failure costs equal the sum of prevention and appraisal costs.In contrast,the contemporary perspective holds that any deviations from a product's target specifications result in higher costs,with the optimal situation arising at the zero defect level.

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Definitions:

Self-Directed Interventions

Personal initiatives or strategies designed to change behavior, improve health, or achieve self-improvement without direct supervision from others.

Pessimistic Thoughts

Negative thoughts focused on anticipating undesirable outcomes or emphasizing the worst aspects of a situation.

Optimistic People

Individuals who tend to maintain a positive outlook on life, expecting positive outcomes even in challenging situations.

Proactive Coping Skills

Strategies employed to prevent or handle future stressors and challenges with foresight and planning.