Aladin's Customer Service Department Follows Up on Customer Complaints by Telephone

question 14

Multiple Choice

Aladin's customer service department follows up on customer complaints by telephone inquiry.During a recent period,the department initiated 7,000 calls and incurred costs of $203,000.If 2,940 of these calls were for the company's wholesale operation (the remainder were for the retail division) ,costs allocated to the wholesale operation should amount to:

• A)$0.
• B)$29.
• C)$85,260.
• D)$117,740.
• E)$203,000.

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Definitions:

Absorption Costing

This approach to bookkeeping encompasses all production-associated expenses, including direct materials, direct labor, and all manufacturing overheads, both variable and fixed, in calculating the product's price.

Operations

Refers to the ongoing activities of a business involved in the production or provision of goods and services.

Variable Costing

An accounting method that includes only variable production costs (materials, labor, and overhead) in the cost of goods sold, treating fixed costs as period expenses.

Absorption Costing

An accounting method that captures all the manufacturing costs, including both fixed and variable costs, associated with producing a specific product.