Alaina's Customer Service Department Follows Up on Customer Complaints by Telephone

question 89

Multiple Choice

Alaina's customer service department follows up on customer complaints by telephone inquiry.During a recent period,the department initiated 10,000 calls and incurred costs of $312,000.Of these calls,3,800 were for the company's wholesale operation;the remainder were for the retail division.Costs allocated to the wholesale operation are:

• A)$0.
• B)$31,200.
• C)$118,560.
• D)$193,440.
• E)$203,000.

---

Definitions:

Revolutionary War

Also known as the American Revolution, a conflict between thirteen American colonies and British rule from 1775 to 1783 that led to the colonies' independence.

Townshend Acts

1767 parliamentary measures (named for the chancellor of the Exchequer) that taxed tea and other commodities and established a Board of Customs Commissioners and colonial vice-admiralty courts.

Revitalization

The process of instilling new life and vitality into something, often referring to communities, economies, or eco-systems.

Age of Prophecy

A period in ancient Israelite history characterized by the activity of prophets who delivered divine messages to rulers and the people.