Astro's Customer Service Department Follows Up on Customer Complaints by Telephone

question 53

Multiple Choice

Astro's customer service department follows up on customer complaints by telephone inquiry.During a recent period,the department initiated 10,000 calls and incurred costs of $312,000.Of these calls,3,800 were for the company's wholesale operation;the remainder were for the retail division.Costs allocated to the retail division are:

• A)$0.
• B)$31,200.
• C)$118,560.
• D)$193,440.
• E)$203,000.

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Definitions:

Frontal Lobes

The portion of the cerebral cortex behind the forehead, involved in personality, intelligence, and the control of voluntary muscles.

Hippocampus

The structure in the limbic system that has a special role in the storage of memories.

Hypothalamus

A small forebrain structure, located just below the thalamus, that monitors three pleasurable activities—eating, drinking, and sexual behavior—as well as emotion, stress, and reward.

Parietal Lobes

Structures at the top and toward the rear of the head that are involved in registering spatial location, attention, and motor control.