Aladin's Customer Service Department Follows Up on Customer Complaints by Telephone

question 14

Multiple Choice

Aladin's customer service department follows up on customer complaints by telephone inquiry.During a recent period,the department initiated 7,000 calls and incurred costs of $203,000.If 2,940 of these calls were for the company's wholesale operation (the remainder were for the retail division) ,costs allocated to the wholesale operation should amount to:

• A)$0.
• B)$29.
• C)$85,260.
• D)$117,740.
• E)$203,000.

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Definitions:

Consistency

The quality of always acting or behaving in the same way, or the degree to which a substance holds together without breaking apart.

Criterion-Related Validity

The extent to which a measure is related to an outcome or criterion, used to predict an individual's performance or behavior in specific contexts.

Test-Retest Reliability

An indicator of how reliably a psychological evaluation or test produces similar results across different time periods.

Valid

Relating to something based on sound reasoning, facts, or logic; often used in the context of arguments, research findings, or legal contracts.