Astro's Customer Service Department Follows Up on Customer Complaints by Telephone

question 53

Multiple Choice

Astro's customer service department follows up on customer complaints by telephone inquiry.During a recent period,the department initiated 10,000 calls and incurred costs of $312,000.Of these calls,3,800 were for the company's wholesale operation;the remainder were for the retail division.Costs allocated to the retail division are:

• A)$0.
• B)$31,200.
• C)$118,560.
• D)$193,440.
• E)$203,000.

Understand the basic concepts of Freudian psychoanalytic theory including the id, ego, and superego.

Identify and explain the psychosexual stages of development according to Freud.

Describe the mechanisms of defense as proposed by Freud and their functions.

Recognize Freud’s methods for exploring the unconscious, including dream analysis and free association.

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Definitions:

Millimeters

A metric unit of length equal to one thousandth of a meter, often used in measuring small objects.

Centimeter

A metric system unit of length, totaling one hundredth or 0.01 of a meter.

Weight

The force exerted by gravity on an object, proportional to its mass.

Liters

A metric unit of volume equal to 1,000 cubic centimeters or approximately 0.264 gallons.