Consider the Nine Activities That Follow

question 71

Essay

Consider the nine activities that follow.
1. Microsoft: Developing computer coding for a new spreadsheet package.
2. General Mills: Painting the office of a maintenance supervisor at a plant that produces cereal.
3. Mayo Clinic: Examining a new patient.
4. American Airlines: The 90 minutes that a Boeing 757 sits idle on the ground between flights.
5. Office Depot: Moving cases of paper from one location to another in the same warehouse.
6. Rolex: Attaching a watch band to the watch's face.
7. United States Postal Service: Reprocessing mail that had been sorted incorrectly on a malfunctioning sorting machine.
8. Fidelity Investments: Correcting errors made by company personnel in customer accounts.
9. Marriott: Upgrading the quality of bedding used at hotels in very competitive marketplaces.
Required:
Categorize each of the activities as either value-added or non-value-added for the companies noted.

---

Definitions:

Sigmund Freud

An Austrian neurologist known for founding psychoanalysis, a clinical method for treating psychopathology through dialogue between a patient and a psychoanalyst.

Behaviourist

A psychologist who studies and practices behaviorism, emphasizing the importance of observable actions and behaviors over internal processes like thoughts and emotions.

Phenomenology

The study of structures of consciousness as experienced from the first-person point of view.

Observable Behaviour

Actions or reactions that can be seen or measured, often used in behavioural research or analysis.