The Income Statement Account Most Likely Affected by an AIS

question 55

Multiple Choice

The income statement account most likely affected by an AIS investment in customer relationship management (CRM) would be:

• A)Revenues.
• B)Cost of Goods Sold.
• C)Selling,General and Administrative Expenses.
• D)Unearned Revenue.

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Definitions:

Commission Percentage

The portion of sales revenue that is paid to an individual or entity as compensation for sales efforts, usually expressed as a percentage of the sale price.

Financing

The process of providing or securing funds necessary for a project, purchase, or venture.

Oral Communication

The process of expressing information or ideas through spoken words.

Undesirable Emotions

Feelings or emotional states that are generally considered negative or unpleasant, such as sadness, anger, or fear, which people often seek to avoid or manage.