Quality Management Emphasizes High Quality and Customer Satisfaction Through Continuous

question 19

True/False

Quality management emphasizes high quality and customer satisfaction through continuous improvement of a company's product or service at the final stages of the production process.

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Definitions:

Post-Secondary School

An educational institution offering learning and training programs following the completion of secondary school, such as colleges, universities, and vocational schools.

Working Class

A social class broadly characterized by individuals who perform manual labor or blue-collar jobs, and typically have lower socioeconomic status.

Culture of Poverty

A concept suggesting that poverty is not only a result of lack of economic resources but also a result of a specific set of social and cultural values shared among people living in poverty.

Deferred Gratification

The capacity to withstand the allure of an instant gratification in favor of receiving a reward at a future time.