Businesses Can Take a Number of Measures to Respond Voluntarily

question 21

Multiple Choice

Businesses can take a number of measures to respond voluntarily to consumer demands.Which of the following is an example of such a measure?

• A) Product liability law reform.
• B) Consumer call centers.
• C) Consumer advocacy groups.
• D) Alternative dispute resolution policies.

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Definitions:

Hedonic Needs

Refers to the desire for sensory pleasure and experiences that provide enjoyment or luxury.

SMART Goal

A criteria for setting clear, attainable goals that are Specific, Measurable, Achievable, Relevant, and Time-bound.

Need For Affiliation

A psychological and social concept referring to the desire to belong to a group or be associated with others.

Drop-In Tavern

A bar or tavern that encourages casual visits without the need for reservations or memberships.