Which of the Following Is the First CRM Implementation Strategy

question 17

Multiple Choice

Which of the following is the first CRM implementation strategy?

• A) Define information needs and flows.
• B) Build an integrated view of the customer.
• C) Clearly communicate the CRM strategy.
• D) Implement in iterations.

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Definitions:

Ethnocentrism

The belief in the inherent superiority of one's own ethnic group or culture.

Cross-cultural Communicator

A Cross-cultural Communicator effectively exchanges information across different cultures and languages, recognizing and adapting to cultural nuances.

Human Equality

The ideology and principle that all individuals are equal in rights, worth, and status regardless of cultural, social, or personal differences.

Topography

The arrangement of the natural and artificial physical features of an area, including mountains, valleys, rivers, buildings, and roads, often represented on maps.