What Is Interactive Voice Response (IVR)

question 42

Multiple Choice

What is interactive voice response (IVR) ?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of the above

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Definitions:

Therapeutic Cloning

A biomedical technique involving the creation of a clone to produce stem cells identical to the donor's for the purpose of treating diseases or damaged tissues.

Non-Therapeutic Cloning

Cloning conducted for purposes other than health treatment, often related to research or the production of genetically identical organisms.

Genetic Component

The portion of an individual's phenotype that is determined by genes, highlighting the role of heredity in various aspects of life and health.

Stem Cells

Cells without specific functions that can continuously replicate to produce more cells of the same variety, and from which various other cell types can emerge through the process of differentiation.