What Is Predictive Dialing

question 43

Multiple Choice

What is predictive dialing?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of the above

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Definitions:

GPA

Grade Point Average, a numerical representation of a student's academic achievement, calculated by dividing the total amount of grade points earned by the total amount of credit hours attempted.

Undergraduate Degree

An academic degree earned after completing a course of study at a college or university, usually lasting four years in the United States.

Aptitude Test

An exam designed to determine a person's ability or potential to succeed in a particular activity, with no prior learning or knowledge assumed.

Achievement Test

An assessment designed to measure a person's knowledge, skills, or proficiency in a specific area or field.