Which of the Following Is Not Considered a Feature in a Contact

question 12

Multiple Choice

Which of the following is not considered a feature in a contact center?

• A) Automatic call distribution
• B) Interactive voice response
• C) Predictive dialing
• D) Automatic predictive dialing

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Definitions:

Good Performance

The achievement of tasks or goals at a level that meets or exceeds expectations.

Rewarded

Receiving something of value in recognition of service, effort, or achievement.

Goal Specificity

The degree to which goals are clearly defined, specific, and measurable, rather than vague or ambiguous, enhancing focus and direction.

Expectancy

A person's belief about the likelihood of achieving success in a specific situation, often influencing motivation and behavior.