Which Industries Will Want to Keep Using CRM as a Major

question 2

Multiple Choice

Which industries will want to keep using CRM as a major strategic focus in the future?

• A) Industries whose products are unique
• B) Industries whose products are difficult to differentiate
• C) Industries whose products are exclusive
• D) Industries whose products are distinctive

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Definitions:

Scarcity

The fundamental economic problem of having seemingly unlimited human wants in a world of limited resources, which leads to various forms of competition for resources.

Cumulative Social Effects

The accumulating impact of societal actions and behaviors over time, affecting future social structures, norms, and individual behaviors.

Friedman and Hechter

Scholars known for their contributions to sociological theory, particularly in the areas of rational choice theory and the analysis of social norms and structures.

Social Institutions

Organized patterns of beliefs and behavior centered on basic social needs, such as the family, education, government, and religion.