The Extended ERP Component That Provides an Integrated View of the Customer's

question 98

Multiple Choice

The extended ERP component that provides an integrated view of the customer's relationship with the organization is the:

• A) CRM component
• B) SCM component
• C) Business Intelligence component
• D) E-business component

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Definitions:

Community

A group of people living in the same place or having a particular characteristic in common, or a feeling of fellowship with others.

Composition

The way in which something is made up or formed, including the structure or arrangement of its parts.

Cohesiveness

The degree to which members of a group are attracted to and motivated to stay part of that group.

Entitativity

The degree to which a group is perceived as being a coherent, distinct, and unified entity.