Friendly Cafe Is a Chain of Coffee Shops Located Throughout

question 29

Essay

Friendly Cafe is a chain of coffee shops located throughout Canada. The company president wants your management-consulting firm to use behavioural modelling to improve customer service skills among servers. Give two explanations why behavioural modelling may be an effective learning strategy in this situation and identify two important characteristics of this approach.

---

Definitions:

Left Hemisphere

The left side of the brain, responsible for controlling the right side of the body and often associated with tasks involving logic, language, and analytical processing.

Right Hemisphere

The right side of the cerebral cortex, associated with spatial, visual, and intuitive processes, contributing to creativity and holistic thought.

Occipital Lobe

The region of the brain located at the back of the head, responsible for processing visual information.

Brain Plasticity

The brain's ability to reorganize itself by forming new neural connections throughout life, allowing for learning and adaptation.