Which of These Statements About Emotional Labour Is FALSE

question 208

Multiple Choice

Which of these statements about emotional labour is FALSE?

• A)Most jobs involving customer service require some degree of emotional labour.
• B)Research indicates that emotional display rules and standards are very similar around the world.
• C)Emotional labour increases with the extent to which employees must abide by emotional display rules.
• D)In spite of the presence of emotional display rules,it is difficult to hide our true emotions.
• E)Display rules are norms requiring employees to display certain emotions and withholding others.

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Definitions:

Antiaromatic

Compounds that are cyclic, conjugated, and contain a certain number of π-electrons that lead to instability according to Huckel's rules.

Nonaromatic

Refers to organic compounds that do not possess the delocalized pi-electron system characteristic of aromatic compounds, often resulting in different chemical properties.

O-chlorotoluene

An aromatic compound where a chlorine atom is ortho (adjacent) to the methyl group on a benzene ring.

Compound Name

A name given to a chemical substance that describes its molecular components.